Can I cancel or edit my order?
As soon as you place your order, we’re on it – we know you need it fast!
Email customer service via firstname.lastname@example.org and offer your:Order number & Cancellation request with a picture of the product, if necessary.
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept the order cancellation request if the order has already been shipped. Orders are able to be canceled and refunded before pending or shipping.
To initiate a cancellation, please contact customer service. The cancellation notification will be emailed to you.
Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be processed immediately. Credit cards may take 3-7 business days to process.
Once an order is canceled, we cannot undo this. You will need to replace the order yourself.
Please feel free to contact us if you have any questions via email@example.com.